• 1st Floor SSC Building, Cnr JNyerere & Sam Mujoma, NSSA Building, Harare

Privacy Policy

This policy was last updated on 18 March 2023

This privacy policy sets out how Maswerasei uses and protects any information that you provide to “Maswerasei” when you use this website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites and payment gateways.

“Maswerasei” is committed to ensuring that your privacy is protected. As you provide us with certain information by which you can be identified with using this website, be assured that it will only be used in accordance with this privacy statement.

“Maswerasei” may change this policy periodicallly by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 15 October 2021.

Information that we collect

We may collect the following information:
  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers
  • We may collect the following Data, which includes personal Data, from you: Name, and contact details, IP address (automatically collected); Web browser type and version (automatically collected); Operating system (automatically collected); A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); Email address and other preferences in each case, in accordance with this privacy policy.

What we do with the information we collect

For purposes of the Data Protection Act 1998, Maswerasei is the data controller. We will retain any Data you submit only as long as is needed to provide you with the services you require (e.g., we will retain your email address, details, and preferences as long as you choose to remain our customer). Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties.

This includes our affiliates and/or other companies within our group. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security). Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may collect the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
  • We may use the information to customize the website according to your interests.
Third-Party Websites and Services

Maswerasei Connect may employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998. We do not store credit card details nor do we share financial details with any 3rd parties.

Accessing your own Data

You have the right to ask for a copy of your personal Data held by Maswerasei (where such Data is held) on payment of a small fee, which will not exceed �5. To request a copy of your data simply email us at contactcenter@afri-com.net to make the request.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and control procedures to safeguard and secure the information we collect.

Data security is of great importance to Maswerasei, and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential. We endeavour to do our best to protect your Personal data. However, the transmission of information over the Internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, let us know that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contactcenter@afri-com.net. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via the website. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Transfers outside the European Economic Area

Data that we collect from you may be stored and processed in and transferred to countries outside the European Economic Area (EEA). For example, this could occur if one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA. If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right, or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Maswerasei reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Contact Information

If you have any questions regarding this privacy policy you can contact our Data Protection Officer at contactcenter@afri-com.net.